Incident Management & On-Call
Get a call when your website goes down. Smart escalation policies ensure the right person is notified at the right time.
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Never miss a critical incident
Intelligent incident management that wakes up the right person when things go wrong.
Phone Call Alerts
Get instant phone calls when critical systems go down. Multiple attempts until acknowledged.
Smart Escalation
Automatic escalation to team members if incidents aren't acknowledged within your timeframe.
On-Call Schedules
Flexible scheduling with timezone support. Team members know exactly when they're on-call.
Incident Tracking
Track incident lifecycle from detection to resolution. Post-mortem templates included.
Priority Levels
Different notification methods for different severity levels. Critical vs. warning alerts.
Multi-Channel Alerts
SMS, email, phone calls, Slack, and webhooks. Choose the right channel for each situation.
How incident escalation works
Smart escalation ensures incidents are handled quickly and efficiently
1
Incident Detected
Monitor detects downtime or performance issue
2
Primary Contact
On-call person receives phone call and SMS
3
Escalation
If not acknowledged, escalate to backup team
4
Resolution
Track time to resolution and incident details
Incident management pricing
Transparent pricing for reliable incident response
Free Forever
$0
Basic monitoring included
Pro
$19/month
Advanced incident management